What is CSM? This article explains the core value of CSM in product management and user growth.
Customer Success Management (CSM) is becoming a core driver of growth for SaaS and subscription economy companies. This article breaks down the definition of CSM, its industry background, and its differences from traditional customer service, providing an in-depth analysis of its value in driving continuous product management optimization, operating throughout the entire lifecycle, and improving user retention and upsell rates. Meanwhile...
