Mootion
Mootion is an AI-powered 3D animation and multilingual dubbing video generation platform, suitable for quickly and easily creating professional videos.
本文揭秘了Yuma AI这一在电商赛道高速崛起的AI客户体验自动化平台，从其核心特色、自动化功能、价格体系、集成案例及适用人群进行了全景梳理。Yuma AI通过无缝集成Shopify、Gorgias、Zendesk等平台，实现全天候自动客服、智能销售推荐、社交媒体评论智能处理，助力品牌降本增效、提升客户满意度。适合中大型电商、DTC品牌及运营团队。平台按AI工单量计费，支持免费试用，是您数字化转型的得力助手。
在 电商企业 面临客户服务自动化和销售转化新挑战的当下，Yuma AI 以其前沿的AI Platform引发了业界广泛关注。本文将带您走进Yuma AI背后的智能运营世界，重点介绍其集成、多端覆盖和自动化能力，是AI efficiency improvement领域的代表。
认识Yuma AI：将AI变成电商引擎
Yuma AI自2022年诞生以来，已成为领先的AI电商与客户体验平台，致力于以人工智能驱动提升电商企业从客户支持、销售到社交互动的数字化。平台能无缝集成Shopify、Gorgias、Zendesk等主流工具。
Yuma AI主要功能
支持AI（Support AI）：自动化全天候客服
- AI Agent全自动处理 80%高频工单，如订单、退换货、退款全流程自动化。
- 流程引擎+品牌语调，实现准确且贴合品牌的回复。
- 支持Email、聊天、Instagram、FB Messenger等全渠道客服。
- 安全审核双重机制保障信息合规。
- 客户满意度可视化热力，便于持续迭代优化。
常见工单自动化场景
| Demand type | AI Actions | Remark |
|---|---|---|
| 订单查询 | 自动获取+回复物流状态 | 无需人工 |
| 退换货 | 按品牌规则执行操作 | 流程定制 |
| 退款 | 核查订单并执行 | 打通ERP |
| 升级投诉 | 自动检测转人工 | 保障体验 |
销售AI（Sales AI）：个性化智能转化
- 智能荐品、意图分析、精准分群动态推送营销。
- 高效挽回弃购购物车，自动插入真实买家口碑。
社交AI（Social AI）：社媒评论与口碑自动运营
- 全网品牌舆情监控，评论生成与私信转化自动完成。
- 风险评论自动识别、过滤，品牌形象保护。
Chat AI：全场景多语种对话
- 5分钟上线AI对话窗口，支持全球本地化。
- 可智能识别图片附件，自动转工单/推券。
Price and Plan
Yuma AI按月工单量计费——按AI成功解决实际工单批价:
| 月工单数 | Monthly payment (USD) |
|---|---|
| 500 | $350 |
| 1,000 | $650 |
| 1,500 | $900 |
| Corporate customization | Customized solutions |
- 只计AI实际解决工单，无效回复零费用。
- 随时升级/降级套餐、无长期合约锁定。
- 提供30天免费试用期与专家配置支持。
快速集成与使用指引
- 注册申请Demo体验
- 选择Shopify、Gorgias、Zendesk等一键接入
- 设置知识库、FAQ、自动化规则
- 开启AI，对接工单、销售、社交任务
- 后台实时数据跟踪和优化
集成入口示例：
| platform | 配置文档 |
|---|---|
| Shopify | Installation Guide |
| Zendesk | Installation Guide |
适用人群与行业场景
- 中大型电商平台、DTC品牌、美妆/家电/服饰/快消等
- 客服与运营团队需高频自动化
- 社交媒体及销售团队看重智能增长
- BPO/外包公司降本增效好帮手
典型案例
| 客户品牌 | 业务 | AI成果 |
|---|---|---|
| Glossier | 美妆全球品牌 | 响应时长降低87%，单单提效16小时 |
| Clove | 鞋服DTC | 70%自动化，ROI提升3倍 |
| EvryJewels | 饰品快消 | 89%流程AI化，成本降63% |
| Petlibro | 智能家电 | 79%自动化，整体成本降20% |
竞争优势与业界反馈
- 复杂多轮工单支持能力远超普通机器人
- 30天内高见效，自动化率首月破60%
- 多语种/多品牌自适应，适合全球扩张
- 客户成功专员全程落地陪伴
主流客户称：“上线易、见效快，对客服和销售极具提效作用。”
Frequently Asked Questions
- 品牌语调/自动回复如何灵活定制？
后台可灵活设定Brand Voice，还原原有服务流程。 - 工单费用如何计算？
只按实际AI自动处理工单数计费，无隐藏费用。 - 多语种/跨境支持如何？
原生多语言适配，全球主流市场均有案例。
Yuma AI正重塑智能电商行业标准，助企业提升运营效率，实现高质量客户体验与销售增长。想体验更多？访问Yuma AI官网申请免费试用！
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