Tiledesk is an open-source, no-code, multi-channel AI customer service automation platform that supports custom deployment and intelligent chatbots, helping businesses reduce costs and increase efficiency.
TiledeskTiledesk It is aOpen source, no-code, cross-channel intelligent automation platformIt enables multi-channel customer dialogue, AI-powered automatic responses, knowledge base retrieval, fully automated process management, and flexible local deployment.Supports ChatGPT and integration of multiple models.This tool uses a visual drag-and-drop design process to help businesses of all types easily build efficient digital customer service and intelligent marketing systems. It is suitable for startups to large enterprises, with a focus on data security and business scalability.
In the wave of integrating artificial intelligence with customer serviceTiledesk With its open-source, zero-code, and multi-channel features, it has become the preferred choice for many enterprises' digital transformation. AI office toolsThis article provides a detailed analysis of its positioning, functions, price, target audience, and ecological value.
Tiledesk official website:https://tiledesk.com/
Tiledesk Built on NodeJS/Express, this platform integrates AI chatbots with multi-channel instant messaging. Platform features:
| Functional categories | Support status | Features |
|---|---|---|
| AI-powered conversational automation | support | Multi-turn dialogue, agent self-learning, API extension |
| Multi-channel integration | support | Web/App/WhatsApp/Facebook, etc. |
| Knowledge base search | support | Multimodal retrieval |
| No-code setup | support | Minimalist Visual Operation |
| Local/Cloud Deployment | support | Self-hosted or SaaS |
| HITL Hybrid Support | support | Seamless switching between automatic and manual operation |
| API Integration | 强 | Linking CRM/ERP and other business systems |
| Multilingual support | support | Applicable to globalization |
Supports monthly or yearly subscriptions/self-built open-source version:
| Package types | Monthly Price | Annual price | Number of users | Dialogue limit | AI agent count | Technical Support | Main functions |
|---|---|---|---|---|---|---|---|
| Beginner | €49 | €41 | 1 | 800 | 5 | Core AI Automation | |
| Professional version | €149 | €124 | 3 | 3000 | 20 | priority | Advanced Automation |
| Business Edition | €499 | €416 | 5 | 5000 | 50 | major | Automation Integration |
| Enterprise Edition | Contact sales | Contact sales | No limit | No limit | No limit | Consultant Connection | Customized privatization |
Try it free for 14 days, no credit card required, and all versions support no-code AI workflow design.
It can also be done via Docker Compose/K8S Self-built local version(refer to GitHub installation documentationCustom large models and intranet data security are both guaranteed.
support MIT license open sourceIt features a rich template library, RESTful API, Webhook integration, and interoperability with third-party systems. (Optional)Llama, Mistral Local private large model) ensures privacy. Supports integration with SSO and mainstream CRM/ERP channels.
Official technology stack: MongoDB/Redis/Qdrant (storage), RabbitMQ/MQTT (messaging), Design Studio (visualization), multi-channel interface.
It has been adopted by international brands such as Premiata, Unisalento, and Wanderlog.The automation rate of work orders increased by 90%, and customer service manpower was freed up by 30%+.For more case studies, see... Customer Story Collection。
In the wave of AI upgrades,Tiledesk Leveraging its advantages of open source, no-code, omnichannel, and flexible self-hosting, it enables enterprises to build a highly automated and deeply customizable intelligent customer service system, representing a new generation of digital transformation.AI office tools。
immediately Visit the official website to experienceStart your journey to intelligent AI-powered customer service for your enterprise!
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